Tips for Travelers with Disabilities


Last updated 5/28/2019 at 11:48am | View PDF

(BPT) - Traveling, especially during peak times, can come with lots of hassles. Booking a flight, getting through a packed airport and getting to the gate on time are just a few things that can cause stress. Then there's those tiny on-board bathrooms, and hoping you get your luggage back in one piece.

Travel is difficult for the average person, but now imagine doing all this in a wheelchair.

"Problems for travelers with disabilities are extremely common," says Shaun Castle, a service- disabled U.S. Army veteran and deputy executive director of Paralyzed Veterans of America (PVA). "By far, the number one complaint that we receive from our members about any issue, is about the problems with air travel."

Castle has experienced the difficulties firsthand. He has had his wheelchair bent, cracked and lost in separate incidents.

"These are more than minor inconveniences," Castle says. "If my wheelchair is damaged, it may mean I am stranded until I can get it repaired."

But things could be getting better soon for Castle and tens of thousands of travelers with disabilities with the signing of the Federal Aviation Administration Reauthorization Act of 2018 (H.R. 302) by President Donald Trump.

The passage of H.R. 302 provides a "bill of rights" and an advisory panel for passengers with disabilities, as well as revised training and procedures for TSA screenings for people with disabilities.

PVA calls it a matter of basic civil rights and has been a vocal advocate for safer trips for all travelers with disabilities. The congressionally chartered veteran's service organization even challenged the Department of Transportation in court to move forward with requirements for accessible bathrooms on single- aisle planes.

There are some things travelers with disabilities can do to reduce risks, especially during the busy peak travel times.

Write it down – The group recommends attaching written instructions for folding and stowing directly to wheelchairs and scooters. Many airlines have forms online for passengers to complete.

Plan ahead – Call the airline a week in advance of the flight to confirm special arrangements and call the TSA Cares helpline 72 hours in advance (1-855-787-2227) for assistance with security.

"This new bill recognizing the rights of travelers with disabilities is a huge move forward, but there's more work to do," says Castle. "Paralyzed Veterans of America will continue to work toward accessibility for all Americans with disabilities."

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